Refund & Return Policy

Here at Yoseka Stationery, we feel great joy when working with you to find your perfect stationery fit. We’re always here to answer questions, offer suggestions, and help you pick the stationery of your dreams. That’s why we’re confident that you’ll love your new items. But if something isn’t quite right, we’re here to help!

Return Window

We accept returns within 30 days of delivery.

Return Eligibility

We accept returns as long as items are in new condition and with all original packaging. Our team will inspect all returned items upon receipt and for any items without their original packaging and in an "opened" state, we will not be able to accept the return. Examples:

Brass products removed from their sealed packaging and showing signs of patina are not eligible for return
TWSBI fountain pens returned with opened seals are not eligible for return
Any paper packaging that has been ripped open is not eligible for return

Certain high value products such as Pilot Namiki and Sailor Bespoke are not eligible for return under any circumstance. Please refer to the product page of each unique product for additional information.

Damaged or Defective Items

If you believe you received a damaged or defective product, please contact us at support@yosekastationery.com with your order number and photo(s) showing the damage/defect. Once our team confirms the issue, we will do our best to work with you to come up with a solution whether it is a replacement, refund or providing the company warranty information if applicable. For more information on company warranties, please refer to our warranties page.