Here at Yoseka Stationery, as an authorized retailers for many brands we represent and love, we can help you navigate the warranty process for each brand. Each brand takes care of their warranty differently, and below shows the official policy from each brand. Can't find what you are looking for? You can send us an email at firstname.lastname@example.org or shoot us a message via our Facebook or Instagram.
Lamy pen comes with lifetime warranty. As long as the damage is not caused by misuse, abuse, unauthorized service and the use of other manufacturers refills or inks, the pen will be repaired without additional charges.
Lamy Customer Service: 800-345-6798
Pilot Fine Writing and Namiki
Lifetime Warranty: Emperor, Yukari Royale, Yukari, Nippon Art
3 Years Warranty: Sterling, Justus 95, Falcon, Fermo, Vanishing Point
1 Year Warranty: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom
Customer Service: (904) 645-9999
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224
Any pen over $120 qualifies for a 1 year warranty from manufacturing defects. Any customers who shop through Yoseka Stationery can request through Yoseka. We will accept and process warranty, service, repair claim requests from customers and interface with Platinum on behalf of our customers.
3904 Del Amo Blvd #804
Torrance, CA 90503
1 Year Warranty
Yoseka Stationery receives the product requiring warranty, service, or repair work from the end consumer, then send to ITOYA. Warranty work will be processed and completed by ITOYA at no charge.