Company Warranties

Here at Yoseka Stationery, as an authorized retailers for many brands we represent and love, we can help you navigate the warranty process for each brand. Each brand takes care of their warranty differently, and below shows the official policy from each brand. Can't find what you are looking for? You can send us an email at support@yosekastationery.com.

Lamy

LAMY warrants its writing instruments for 2 years after purchase. When submitting your writing instrument for warranty repair to LAMY, remove the instrument from any package or box and send it by mail in a padded envelope, together with the original receipt for proof of purchase from an authorized LAMY retailer. Repairs not covered under warranty may incur additional handling or repair fees.

LAMY Repairs: repairs@lamyinc.com

Pilot Fine Writing and Namiki

Pilot guarantees all of its products*. If you are not satisfied with the performance of any Pilot product, return the product, postage paid, and we will replace it free of charge with a comparable product.

*Pilot Fine Writing and Namiki product purchases are covered by a separate warranty that is specific to those product lines. Please refer to the following product listing for your convenience.

Lifetime Warranty: Emperor, Yukari Royale, Yukari, Nippon Art
3 Years Warranty: Sterling, Justus 95, Falcon, Fermo, Vanishing Point
1 Year Warranty: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

Customer Service: (904) 645-9999

Return Address:

Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224

Platinum

Please contact Yoseka Stationery support@yosekastationery.com

TWSBI

If an item is received defective/damaged please contact twsbiinc@gmail.com.

Return Address:

TWSBI INC
3904 Del Amo Blvd #804
Torrance, CA 90503

Sailor

Sailor offers a 1 year warranty from the date of purchase for its products with any factory defects/damage. A free repair or adjustment is guaranteed if the product is used in accordance with the instruction manual and defects are caused by the manufacturing process within that period. Depending on the details of the repair, the cost of parts and adjustments may be charged, but this determination is made by Sailor once they have received the product.

Products repaired under warranty are sent back to the Sailor factory in Japan and the process may take 2-3 months.

To make a warranty claim, email Itoya North America: returns@itoya.com