Hobonichi Shipment Update!

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We’ve received many emails over the last few days inquiring on the whereabouts of your Hobonichi orders and I thought I would send an email out to clear up any worries and concerns.

As many of you already know, our Hobonichi shipment was delayed in customs for a week and a half after the release on August 31. Since receiving our Hobonichi shipment last Tuesday, our team has been working hard fulfilling orders as quickly as possible. Some of you have received your planners already. For those of you who have not, I’m sure you are growing more eager to receive them with each passing day! I completely understand and apologize for the delay. Our latest fulfillment estimate is that we should be caught up on orders by the end of this week.

Here are some common questions/concerns:

I received a tracking number weeks ago and it hasn’t updated since! Has my order been lost?
Before our shipment arrived, our team started to work on any part of the orders that we could. That includes printing the shipping labels first, which is why many of you received tracking numbers in emails with subjects “Your order is on the way,” which are generated automatically. We are so sorry for any confusion. Do not worry if you haven’t seen your tracking number update or if it says USPS is still “Awaiting Package.” This is to be expected as our team continues to work through orders and get as many of them out as possible. Once we pack your order, you will see the tracking number update at that point.
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Is there a chance I won’t receive my planner?
No, if you placed your order with us, we will fulfill it. We received our full order from Hobonichi, which means we did not over-sell any quantities. We know how devastating that would be to you (omg!!)
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Any other questions, please feel free to email us at support@yosekabox.com and feel free to check in even if you just want to be extra sure that we are working on your package! It doesn’t hurt to ask and we are always happy to help. We have been getting lots of emails these days, so just give us an extra day or two to answer but we will definitely send you a reply.

Thank you all so much for your patience with your Hobonichi orders. Wishing you some very happy belated Hobonichi Days ahead :)

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1 comment

Being able to check here for current updates is super helpful, thank you!

Valerie

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