Update 9/10/24 - Our Hobonichi order has been received and we are now working on your orders!! As we begin to work through the large number of orders we have for Hobonichi, please be aware processing time for non-Hobonichi orders may be impacted and allow us a few extra days to work on all orders. Thank you so much for your patience and understanding!
For any order-related questions, email us at support@yosekabox.com
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Thank you so much for celebrating Hobonichi Day with us last weekend and for supporting our shop through your orders. I always say that buying a planner is an act of hope and optimism, anticipating things to look forward to in the coming year and making big plans! Bringing you your planners each year is truly a privilege and an honor to us, and we thank you so much for entrusting us with this!
This year, we placed our biggest order from Hobonichi ever thanks to all of you! We were expecting to receive our order last week, before the release on August 31st. Our team cleared shelf space, ordered packing materials, cleaned up our warehouse, and even adjusted our staff schedule this week in order to make sure that everyone's orders would go out this week after September 1st.
Unfortunately, due to the size of our order and some customs clearance issues, our Hobonichi shipment has been delayed and after checking the status and calling DHL everyday this week, our order is still not here yet! Our latest update (from earlier today) was that we would receive a partial shipment by Monday, September 9th and as soon as we receive it, we will be able to get orders shipped out.
Thank you all so much for your patience with your orders! Please let us know via email (support@yosekabox.com) if you have any questions or concerns and we will reply back asap.
-Daisy, Neil and Team Yoseka
8 comments
Great communication. No problem waiting. Please keep everyone notified. Thank you.
Thanks for the very thorough job you are doing communicating about this. It is NOT a problem to wait another week—we are in September, after all. In light of the recent issues with the Hobo mother ship—and the long lag between the events and the apology, I appreciate you modelling good customer service behavior. You cannot always control events, but you can control whether your customers feel like you have them in mind. Yoseka has us very much in mind. Thank you.
Long way to 2025 no problem keep up great work, love your YouTube shows.
No worries at all! It’s just planners :)